FAQs

HOW DO I TRACK MY ORDER? 

ONCE YOUR ORDER IS READY TO BE SHIPPED YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH YOUR TRACKING NUMBER. PLEASE ALLOW 2-3 DAYS FOR PROCESSING ON ALL ORDERS. 

 

WHEN WILL I RECEIVE MY ORDER? 

ALL ORDERS ARE PROCESSED WITHIN 2-3 BUSINESS DAYS. PLEASE ALLOW 5-7 DAYS FOR SHIPPING.

VIXEN 2.0 SHIPS DECEMBER 16TH.

 

HOW DO I TAKE CARE OF MY BIKINI?

HAND WASH WITH COLD WATER. HANG TO DRY.

 

I ENTERED THE WRONG INFORMATION ON MY ORDER, HOW CAN I MAKE CHANGES?

PLEASE EMAIL HELLO@THELADYNINE.COM IF YOU ENTERED YOUR INFORMATION INCORRECTLY. WE WILL UPDATE YOUR ORDER IF IT HAS NOT BEEN SHIPPED YET. 

 

RETURNS

DUE TO COVID-19 WE ARE NOT ACCEPTING REFUNDS OR EXCHANGES ON ORDERS UNLESS THERE IS AN ISSUE ON OUR BEHALF. PLEASE CHECK SIZE GUIDE AND ITEM DESCRIPTIONS FOR SIZING INFORMATION.

NO RETURNS OR EXCHANGES ON BIKINIS OR BODYSUITS.