SHIPPING + RETURNS
SHIPPING
STANDARD SHIPPING $11
ALLOW 5 TO 7 BUSINESS DAYS FROM THE TIMME YOU RECEIVE SHIPPING CONFIRMATION EMAIL.
EXPRESS SHIPPING $25
ALLOW 2-3 BUSINESS DAYS FROM THE TIME YOU RECEIVE SHIPPING CONFIRMATION EMAIL.
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EXCHANGE POLICY
LADY NINE offers exchanges on select items based on availability. Certain products are not eligible for exchange and are considered final sale. Please review each product description carefully before placing your order to determine whether the item qualifies for an exchange.
All exchangeable items are subject to a thorough quality inspection. To be eligible for an exchange, items must:
- Have all original tags attached
- Be unworn, unwashed, and free of odors, stains, damage, or alterations
- Be returned in their original packaging, including any accessories or inserts
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EXCHANGE PROCESS
1. Request an Exchange
Contact us within 14 days of receiving your order to request an exchange. Please include your order number and details regarding the item you would like to exchange.
2. Return the Item
Once your exchange request has been approved, you must ship the item back within 7 days. Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
3. Inspection & Approval
Upon receipt, your item will undergo a quality inspection. Lady Nine reserves the right to deny exchanges for items that do not meet our exchange eligibility requirements.
4. Receive Your Replacement
Once approved, your exchange will be processed and your replacement item will be shipped based on product availability.
For assistance regarding exchanges, please contact our customer support team at HELLO@THELADYNINE.COM.
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RETURNS & REFUNDS POLICY
At Lady Nine, all sales are final. We do not accept returns or offer refunds on any purchases. This policy applies to all products sold by Lady Nine.
To ensure you’re completely satisfied with your purchase, we encourage you to carefully review product descriptions, sizing information, fabric details, and care instructions before placing your order. Our customer support team is available to answer any questions and provide additional information to help you make the best purchasing decision.
If you receive an incorrect, damaged, or defective item, please contact us within 3 days of delivery with your order number and clear photos of the issue so that we may review and assist accordingly.
By completing a purchase on our website, you acknowledge and agree to this Returns & Refunds Policy.
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SALE ITEMS
SALE ITEMS ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES. ALL PURCHASES MADE DURING SALE EVENTS ARE FINAL.